PROFESSIONAL SUMMARY

Fresh Express LLC, Dubai, UAE

     Key Account Sales Executive - Beverages                                                                                                                           June 2016 – June 2018

  • Managed portfolio of 16 premium international beverage brands e.g. Voss, Café Richard, and Effect

  • Accounted for over 150 accounts, encompassing luxury hotels, fine dining, corporate, cafés, and catering

  • Developed business with Emaar, Jumeirah and Marriott Hotel groups; Armani, Bvlgari, Hyatt Hotels etc.

  • Negotiated contracts to secure steady business against competitors within the market

  • Ensured consistent client product knowledge and implementation through staff and management training and regular workshops

  • Achieved an increase of 24% in value across accounts year on year

  • Implemented stock and account evaluation procedures for streamlining reports and projections


Rixos The Palm Dubai, Rixos Bab al Bahr and Rixos The Walk (5*), Dubai, UAE

      Cluster Sales Executive (Groups and MICE)                                                                                                                December 2015 - May 2016

  • Developed relationships with key accounts and local partners to increase opportunities and conversion

  • Maintained MICE generating accounts through various sales activities (face to face sales calls, telephone calls, site inspections, entertainments)

  • Handled every aspect of securing group bookings: prospecting for leads, offer letters, contract negotiations, payment receipts, and liaising with various hotel departments in hosting groups in-house

  • Achieved a 12% group/event conversion ratio

  • Solely represented Rixos Hotels at the Meetings & Incentives Forum, achieved rank #14 of 175 suppliers

  • Part of the launch team for the only multi-concept resort in the UAE and pre-opening of Rixos The Walk

  • Created special promotions and unique local experiences in partnership with Global Hotel Alliance

  • Revised all meeting rates, venue rental fees and menu costs to hold a competitive pricing strategy


Rixos Hotels, Dubai, UAE

      Corporate Strategy and Performance Executive – 30 Hotels                                                                                 June 2015 - December 2015

  • Developed and introduced a Rixos Manifesto to establish the brand’s mission, vision, core values

  • Drafted presentations for project leads in various countries (new builds, management, and takeovers) to secure two new projects and implement new hotel concepts – Land of Legends in Turkey

  • Utilized “measurable success” to establish operational gaps within the portfolio through Clarabridge surveys and LQA audits; developed training programs to ensure brand consistency

  • Secured a pilot program with Lobster Ink for high-quality online staff training for all properties

  • Developed a corporate leadership and hotel-based management training programs

  • Implemented food and beverage, spa, and entertainment concepts within the corporate portfolio

  • Created the Rixos Company Profile for investors and leads


Kempinski Hotels, Geneva, Switzerland                                                                                                                           September 2014 - June 2015

     E-Commerce Project Consultant Leader


  • Lead a team of 8 on a business project by Kempinski Headquarters to select Glion Master’s students in answering: How do luxury hotels optimize E-Commerce to drive revenues?

  • Established E-Commerce gaps in 30 European Kempinski hotels, focusing on Google findability, the Kempinski website, online travel agents, and reputation management through social media against each property’s direct competitive set per the STR reports

  • Developed a concise checklist for each property to address faults

  • Solely presented research and conclusions on behalf of the team to corporate headquarters’ COO, E-Commerce team, President Europe Kempinski and VP Food & Beverage


Solf Sauna, Berlin, Germany                                                                                                                                                            July 2013 - July 2014

     Operations Manager

  • Implemented all book-keeping, budgeting, loyalty, and inventory management systems

  • Administered and lead all hiring, training and scheduling of staff

  • Established connections with area hotels, senior homes, and fitness centers for contracting

  • Increased daily visitor volume by four times to maintain an average of 60 daily guests

  • Ensured proper maintenance of all technical equipment, pool and facilities

  • Developed food and beverage menu for café in line with guest preferences


The Lowell Hotel 5*, New York, USA, Leading Hotels of the World                                                                                       June 2012 - June 2013

     Front Office Assistant Manager

  • Processed reservations, registrations, payments, and departures accurately and efficiently

  • Created an extensive front-office training manual in line with the hotel’s SOPs and LQA standards

  • Independently reviewed complementary newspaper procedures to reduced spending by 35%

  • Consistent monthly Upsell Winner averaging $10,000 and regularly tripling co-worker’s totals

  • Entrusted with the role of cash manager, reporting to accounting bi-weekly

  • Ensured meeting all Leading Quality Assurance standards in reservations, concierge, and check-in/out


EDUCATION

Glion Institute of Higher Education, Bulle, Switzerland                                                                                                               July 2014 - May 2015 

Master of Business Administration (MBA) in International Hospitality and Service Industries Management with Leadership


Boston University, Boston, Massachusetts                                                                                                                      September 2007 - May 2012

            Bachelor of Science in Hospitality Administration


SKILLS

  • Fluent English and Russian; Intermediate German; Beginner Spanish

  • Microsoft Word, Excel, PowerPoint, OnQ Proprietary Technology Platform, OPERA Property Management System, Micros Fidelio, Navision and GastroPro Restaurant Software

  • Introduction to Fine Wines course